CoinSmart Login — Secure access to your account

The CoinSmart login process is designed to be simple and robust. It supports standard credentials (email and password), second-factor authentication (2FA), and device binding for persistent sessions. To maintain a high security posture, we limit the number of failed attempts and require additional verification for sensitive operations such as withdrawals and bank account linkage.

CoinSmart also provides extensive account controls that allow users to:

• Review recent sign-in activity and device history.
• Manage connected applications and API keys.
• Configure withdrawal white-lists and maximum limits.
• Enable and manage multiple 2FA options (TOTP, SMS where available, and U2F security keys).

Maintaining the confidentiality of your authentication credentials is essential. We advise using long, unique passphrases created with reputable password managers and complementing them with hardware-based security when available.

This section describes the formal login flow in full detail and presents recommended, industry-aligned best practices for account security. The guidance below is suitable for individual retail users and institutional participants who require procedural clarity for accessing custodial services.

A. Pre-Login Checklist

1. Always verify the site address — use bookmarks for recurring sign-in to avoid phishing domains.
2. Confirm the presence of an HTTPS connection and a valid TLS certificate via the browser security indicator.
3. Ensure your device firmware and primary browser are updated; remove unused extensions that request broad privileges.
4. Use a reputable password manager to produce and store a unique passphrase per service.

B. Entering Credentials

Enter your registered email and password, then select the "Sign in" action. If your account employs additional verification, the system will prompt for the configured second factor. For automated or programmatic access, CoinSmart provides a dedicated API with strict API key management—these credentials are distinct from interactive login credentials and must be stored and rotated according to organisational policy.

C. Two-Factor Authentication (2FA)

Two-factor authentication provides a critical additional control layer above passwords. CoinSmart supports:

• Time-based One-Time Password (TOTP) from an authenticator app (recommended);
• WebAuthn / U2F hardware keys for phishing-resistant, hardware-based authentication (strongly encouraged for high-value or institutional accounts);
• Optional SMS for lower-risk accounts — though less secure than TOTP or hardware keys and not recommended for critical accounts.

When enabling 2FA, record recovery codes and store them offline in a secure location. Avoid taking screenshots or storing recovery artifacts in cloud storage. Consider using a hardware security key as the primary method where possible; hardware keys are resilient to remote attacker attempts to capture TOTP codes.

D. Session Management & Device Controls

After successful authentication, review the session and device list accessible in your account settings. Remove any unknown or stale devices. For enterprise accounts, leverage session timeout policies and IP allow-lists where supported. Always log out from public or shared devices and do not rely on browser "remember me" features on insecure devices.

E. Recognising Phishing Attempts

Phishing remains a prevalent threat. Indicators of a phishing attempt include unsolicited emails claiming immediate action, inconsistent domain names, and requests for credentials or 2FA codes. CoinSmart will never ask for your password, 2FA codes, or seed phrases via email or telephone. Report suspicious communications to CoinSmart support and, where appropriate, forward phishing messages to designated abuse addresses.

F. Account Recovery & Support

If you suspect compromise of your account or lose access to your 2FA method, immediately contact official CoinSmart support. Prepare identification and account metadata to expedite verification. For custodial accounts that store fiat and crypto, prompt reporting reduces the window of risk and assists the CoinSmart incident response team in containment and remediation.

CoinSmart operates within applicable regulatory frameworks and maintains standards designed to safeguard customer assets. Institutional clients can request enhanced custody and compliance features, including segregated accounting, bespoke withdrawal controls, and audited proof procedures.